Google Maps Integrated to Oracle Business Suite 12
September 23, 2007 by Mark Marucot
Oracle announced that Google Maps has been integrated to Oracle Business Suite 12. Google Maps is placed in Oracle Field Service Release 12 which delivers advanced capabilities to help reduce costs and improve customer satisfaction with enhanced mobility, scheduling and spares management capabilities.
Integrating the Google Maps API with Oracle Field Service creates a high performance mapping experience for the field service dispatcher and field technician. Field service dispatchers are now able to quickly and easily identify technician routes and problem locations on the Google Maps based interface to track and manage resources and customer issues. They are able to zoom and navigate the map with ease and without having to reload an entire map image. In addition, field technicians can view their jobs easily on a map or satellite image from the Google Maps API.
According to Noah Doyle, Product Manager for Google Maps for Enterprise:
We are pleased to see the innovative ways in which Oracle is using Google Maps for Enterprise to deliver geo-based capabilities that are both powerful and easy-to-use. With Google Maps as context, service organizations can connect customers with the most appropriate technician, equipped with the right parts in a timely manner.
The Google Maps for Enterprise integration is currently available as a part of Oracle Field Service 11.5.10 and above. Oracle Field Service Release 12, part of the Oracle E-Business Suite, is also currently available.
Source[Oracle]
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